INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Yes. All products we sell have been produced by our factory and look exactly like on the product images. Should you receive a product that does not look as it is displayed, we will refund your order immediately.

All product images were taken by our staff at our own photo studio.

You will receive an email with the sales receipt as well as you can just login under “MY ACCOUNT” and sign in with your login credentials. If you did not receive an email or did not create an account before ordering, you can contact us over “info@ismokealot.com” or write us over the contact form.

If you are unsatisfied with an order, you can ship the unused product back within 30 days after buying. Send us an email at “info@ismokealot.com” or write us over the contact form and we will issue you a return shipping label. After the product has been sent and inspected by us, you will receive a full refund.

Yes. Most “out of stock” items will be restocked within a few weeks. If you want a particular one faster, you can also write us an email at “info@ismokealot.com”.

All orders are shipped discreetly out of the US with USPS and will be delivered within 2-4 days after ordering.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS