What is iSmokeAlot return policy?
iSmokeAlot accepts returns on unused products within 15 days of delivery. We do not accept used product returns under any circumstances. All returns MUST have a valid RMA number.
We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high resolution photos.
Returns due to personal preference will incur a 15% restocking fee.
Returns in exchange for iSmokeAlot store credit will never incur a restocking fee.
Shipping charges and rush processing fees are non refundable.
In order to return an item, you will have the option of using a iSmokeAlot provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.
What if an item arrives broken?
Using a proprietary packaging process, we ensure that more than 99.7% of packages arrive in the same flawless condition they left our warehouse.
In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 4 days of delivery using the link below.
- You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging.
- iSmokeAlot will replace the broken item with a functional unit at no additional cost.
- iSmokeAlot may request that you send back the original defective item at no additional cost (we’ll provide a prepaid label).
You may also contact live support via chat, email, or phone at info@iSmokeAlot.com and +1214 287 1556.